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School Policy
At Swim It Right, we are committed to providing a safe, supportive, and structured environment for all our swimmers. To ensure smooth operations and the best learning experience, we kindly request parents and guardians to follow our school policies:
Disclaimer
You will be deemed to have accepted the terms of the “School Policy” upon registering with any of the services or programs provided by Swim it Right Pte. Ltd. Swim it Right Pte. Ltd. reserves the rights to accept, reject, or terminate any person from the services or programs provided by the company. In the event of a situation that is beyond the control of Swim it Right Pte. Ltd., we will at our sole discretion take commercially reasonable steps to cancel, postpone or discontinue any program.
Swim it Right Pte. Ltd. reserves the right to use any images taken during the period of the services or programs provided to the participant in any way deemed suitable for promotional purposes without further approval nor payment. However, in the event if you prefer that the images not to be publicized, you will notify Swim it Right Pte. Ltd. through writing, in which the company will take commercially reasonable steps to remove the images involved.
Indemnity
You (whom are hereinafter referred to as the “Student”), Parent or Guardian of the Student hereby indemnify and agree to keep the Swim it Right Pte. Ltd., its owners, management, instructors and employees of the services or programs fully indemnified against all claims, loss or damage whatsoever in respect of any death, injury, disability or any loss or damage whatsoever arising from any cause in connection with the services or programs provided to the Student.
Guidelines for Students:
1. Be punctual for lessons.
2. Give your fullest attention to your Swimming Coach during the lesson.
3. Do not hesitate to ask questions when in doubt.
4. No pushing or running at the poolside.
5. Be positive about activities carried out during lessons and give your best.
6. Avoid missing lessons.
7. Follow all instructions given by the Swimming Coach at all times.
Guidelines for Parents/ Guardians
1. Please assist in bringing your child for lessons punctually. No extra time will be given for latecomers.
2. Do not let your child enter the pool without the supervision/ company of an adult. A child should not be in the pool without an accompanying adult.
3. Please do not interrupt when a lesson is going on. If you wish to speak to the Swimming Coach regarding your child’s progress or have other queries, kindly email hello@swimitright.com and we will reply within 3 working days.
4. Please do not reprimand your child with regards to their progression during class as this may cause adverse psychological effects on your child. Each child is unique; hence progression will differ from one child to another.
5. Please arrange for your child to be picked up or attended to immediately after lesson.
6. Students who participate in Swim it Right programmes do so entirely at their own risk. Swim it Right shall not be liable for any injuries sustained by students directly or indirectly related to or as a result of his/ her participation in the programmes.
7. You may view your child’s Progress Report on our Student Portal. If you wish to know more about your child’s progress, kindly email our support team at hello@swimitright.com. Our coaches may have back-to-back lessons or need to leave immediately to another location for the next lesson.
Please read ‘Terms of Service’ in the ‘School Policy’ carefully. Upon payment made for any service(s) provided by ‘Swim it Right Pte. Ltd.’, you (our customer) acknowledge and agree to be bound by the provisions of this agreement. If you are not willing to be bound by the ‘Terms of Service’, please promptly inform ‘Swim it Right Pte. Ltd.’ and its representatives for discontinuation of service(s). The school, ‘Swim it Right Pte. Ltd.’ and its representatives, reserves the right to discontinue services in the event that a customer does not comply with the ‘Terms of Service’ contained herein.
For students under the age of 18, the parent/ guardian of student will represent the student and undertake the responsibility to abide by the ‘Terms of Service’.
Terms of Service
Payment Information
Swim it Right is committed to delivering quality programmes and classes to our students, and at the same time, ensuring our coaches are fairly remunerated and taken care of. As much as our coaches are committed, professional and reliable, we seek your understanding to treat our coaches, staff and programmes with the same respect as you deserve.
1. Lesson fee is payable before the commencement of the first lesson or a new month/ term of existing lessons.
2. Any credit of lesson fee will be updated in student’s account and can be utilised for subsequent invoice only.
3. Lesson fee is to be paid promptly upon invoice issued. Receipt will be issued upon payment received.
4. The school reserves the right to disallow students from proceeding with attending lessons, making lesson or replacement lesson booking, if outstanding invoices have not been paid.
5. Students registered in Private Classes are billed monthly. Students registered in Group Classes are billed termly.
6. Please indicate the invoice number for all payments made.
7. Payment can be made via:
(a) PayNow by scanning the QR code or via UEN No.: 201612690W
(b) Bank Transfer: Bank: DBS
Account No.: 003-9562-403
Bank Code: 7171
Branch Code: 003
8. Fee paid is non-refundable, non-transferrable and cannot be prorated or carried forward, without the prior approval of the school. Fees are to be paid in full even if student is not able to attend lessons.
9. Lesson fee is subjected to change with ample notice given to the students.
Additional Costs Imposed by External Parties
The school will not absorb or pay for any additional costs such as but not limited to administrative charges or pool usage levies requested or imposed by external parties such as but not limited to the management agents or offices where the student’s swimming lesson venue or pool is located. Such additional costs, if necessary, will have to be borne by the student.
School Schedule
• Each term comprises 12 weeks, with lessons conducted weekly throughout.
• Lessons falling on Public Holidays or School Closure Dates will not be conducted or billed, and no replacement lessons will be required.
• The school reserves the right to modify the schedule with prior notice.
Term Break
• A 1-week Term Break is observed at the end of every term.
• No regular lessons are scheduled during this period.
• The Term Break is reserved for replacement or additional lessons only.
Lesson Cancellation
Cancellations are recognised only under the following circumstances:
• Hazardous weather conditions (poor air quality, lightning risk, or heavy rain)
• Government regulations or directives
• Pool closure by private or condominium management
Note: It is the student’s responsibility to notify the school or coach at least 2 hours before the scheduled class in the event of a pool closure.
The following replacement and credit arrangements apply:
• 1st cancellation: The school will automatically schedule a replacement lesson during Term Break and enrol all affected students accordingly.
• Subsequent cancellations: The lesson fee will be credited to the student’s account for use towards future billing or additional sessions.
Note: Lessons will proceed as scheduled under light drizzle or rain, provided conditions are deemed safe.
Student Tardiness
• Students who arrive late to a scheduled lesson will not be entitled to a replacement lesson or an extension of lesson time.
Student Absence Policy
Each time slot is reserved exclusively for the student upon enrolment. Coaches allocate and secure the slot for the full duration of the term.
As such, the following terms apply:
• All absences will be considered forfeited sessions, regardless of whether advance notice is given.
• No refunds, credits, replacements, or make-up lessons will be provided for missed lessons due to student absence.
• Lesson fees cover the reserved coaching slot and are payable regardless of attendance.
Extended Absence (2 Weeks or More)
• Students who will be absent for an extended period due to holidays or a medical emergency must notify the school before the commencement of the new month or term.
• Medical emergencies require submission of a valid medical letter.
• Upon approval by the school:
◦ A 50% refund of the affected lesson fees will be issued.
◦ The remaining 50% will be retained to secure the coach’s time slot during the absence.
Coach Absence Policy
• The school will make every reasonable effort to arrange a cover coach for the affected lesson.
• If no cover coach can be secured, the lesson fee will be automatically credited to the student’s account for use in future billing.
• This applies to regular lessons as well as replacement and additional lessons.
Account Credits
• Credits may be used to book additional lessons with the student’s coach.
• Credits may be applied towards future billing cycles.
• Credits are strictly non-refundable in cash under any circumstance, including programme withdrawal.
Withdrawal from Programme
• Written notice must be submitted to hello@swimitright.com at least one (1) month before the commencement of the following month or term.
• No credits or refunds will be issued for mid-term withdrawal once the term has commenced.
• Students are required to complete the current month or term before withdrawal takes effect.
• Absence from lessons does not constitute withdrawal. Withdrawal is effective only upon receipt and formal approval of a written notice.
• For special circumstances, please contact hello@swimitright.com to discuss alternative arrangements.
We appreciate your understanding and cooperation. Should you have any queries, please do not hesitate to contact us at hello@swimitright.com.
2026 School Schedule
Serves as a handy planning tool to ensure smooth coordination, timely attendance, and better preparation for SwimSafer assessments and other swimming-related activities in 2026.
2026 SCHOOL SCHEDULE (12 WEEKS PER TERM)
Students are only billed for lesson dates in the term
All replacement class bookings are to be done on our Student Portal
TERM 1
REGULAR CLASS: 1 January (Thursday) to 25 March (Wednesday)
REPLACEMENT WEEK: 26 March (Thursday) - 1 April (Wednesday)
TERM 2
REGULAR CLASS: 2 April (Thursday) to 24 June (Wednesday)
REPLACEMENT WEEK: 25 June (Thursday) - 1 July (Wednesday)
TERM 3
REGULAR CLASS: 2 July (Thursday) to 23 September (Wednesday)
REPLACEMENT WEEK: 24 September (Thursday) - 30 September (Wednesday)
TERM 4
REGULAR CLASS: 1 October (Thursday) to 23 December (Wednesday)
REPLACEMENT WEEK: 24 December (Thursday) - 30 December (Wednesday)
Term 1 2027 will start on 1 January 2027
NUMBER OF LESSONS IN A TERM (2026)
SCHOOL CLOSURE DATE
